How can we help?

Order, delivery, correction, or refund

Creators are independent sellers and handle delivery questions, corrections, and refund requests for their own orders.

Use the secure link in your receipt email — it opens your private order thread, where you can contact the creator about this order.

Brillay account or technical issue

Sign-in problems, account access, broken pages, missing Brillay emails, checkout errors, or product bugs.

Fraud, abuse, or a safety concern

Suspected fraud, impersonation, threats, harassment, prohibited content, privacy violations, or account takeover.

Creator payments, verification, disputes, or payouts

Stripe manages your payment account. Identity verification, reserves, payout timing, declines, disputes, and Stripe fees are handled in your Payments & payouts dashboard.

Privacy, copyright, or legal request

Data requests, takedown notices, and legal correspondence.