How Many Revisions Should a Custom Work Order Include?

Most custom work should include zero or one revision, with a revision defined as one round of corrections to a mismatch with the original brief. Fiverr lets sellers set any revision count between zero and 20, or unlimited, on a custom offer, so a low, explicit number is a standard marketplace setting rather than a poor service level. Custom Work lets you offer clearly scoped commissions and services: you set the price, the scope and the delivery time, and followers submit a brief and pay before you start.

If clients keep asking for “one small change,” prevent the unpaid back-and-forth by stating exactly what they get, what you need from them, and what is not included. Followers pay by card as guests, with no follower account needed, which keeps a small request from feeling like joining another marketplace just to buy from you. A follower who wants something different places a new order. Some marketplaces may offer revision settings, but check Fiverr's, 99designs', and Cameo's current dated official policies before comparing them with Brillay. Custom Work uses one complete delivery, so the practical question is how to scope a complete deliverable that works the first time. The custom request lives on your own page, too: one tap from the post they just watched takes a follower straight to you, not into a Fiverr or Cameo roster where a revision policy sits in fine print.

For related listing decisions, see how to write a custom request offer and the full list of things creators can sell.

Why doesn't Brillay let creators set a revision count?

Brillay's Custom Work uses one defined order: the follower sends the brief and can attach up to 5 files, then you deliver text plus files of any allowed type and/or a link. Followers pay upfront; you can decline a request. Once you send the finished work, the job is done—there are no included changes or second version. After you deliver a custom request, the follower can open a separate “Need help with this order?” support conversation while the original order remains closed and complete. Use that support conversation to discuss what happened or whether a creator-decided refund makes sense. That keeps the price fixed and known upfront for the follower, while the order is complete when the creator delivers.

How do Fiverr's current Gig terms and 99designs' current contest terms define the changes a buyer can request? Check each platform's dated official policy before comparing it with Brillay's one-delivery model. Those platforms are worth studying anyway, because their public revision policies show exactly what a redo request usually costs a seller in unpaid time — which is the strongest argument for scoping a Brillay custom request precisely instead of promising open-ended changes.

How do marketplaces that allow revisions handle them?

Three marketplaces that sell comparable per-order creative work publish very different revision rules, each anchored to a specific policy rather than to survey data.

Fiverr's official Help Center describes revision options in Fiverr Help Center, "Creating and managing custom offers" and Fiverr Help Center, "Creating a Gig", but marketplace settings can change. Check the linked policy pages before deciding how much unpaid back-and-forth another platform may require. Check Fiverr's current official policy to confirm whether sellers can charge separately for rounds beyond the included revision count. 99designs tells clients that “designers typically provide minor revisions for free” but “aren't obligated to make any changes” beyond that (99designs Help Center). Does the Cameo Terms of Service still exclude returns, exchanges, refunds, and correction rounds for personalized videos? Check the dated official terms before comparing that policy with a Brillay Personalized Video, which uses one complete video delivery.

When you compare marketplaces, check whether the current official policy lets a seller publish a revision limit or instead treats the purchase as one final delivery without a built-in correction round. Every Brillay custom request sets the revision count at zero, with delivery completing the order.

How do you scope a custom request so a redo is never needed?

A detailed brief sets the scope and expected deliverable before you start. Three habits close most of the gap:

• Ask for the specifics before you start, not after you deliver. Ask for every required detail in the checkout form before accepting the work — such as name spelling, file format, dimensions, and length — because the brief submitted at checkout is what your delivery will be measured against.
• Publish exactly what's included and what isn't. A listing that says “one written page reviewing the three areas you flag” leaves less room for a mismatch than “feedback on your work.”
• Treat an objective delivery mistake differently from a change of mind. Check the file, links, names, dimensions, and format before you deliver, because one delivery completes the Custom Work order. If the follower wants a different tone, a second version, or an added component after you've delivered, that's a new order at your price after the first order is complete.

A concise reply keeps that boundary clear without an argument: “That's outside the original request, so I can't reopen this order — happy to take a new one if you'd like a different version.”

What if the delivery doesn't match what the follower asked for?

Compare it against the brief the follower actually sent, not against what they say they meant. If you missed something the follower clearly stated, fix it in the post-delivery support conversation: you can send the corrected file there or settle it with a creator-decided refund, whichever your published correction and refund policy promises. The original Custom Work order stays complete either way. If the delivery matches the brief and the follower is simply unhappy with the result, Brillay's refund policy — a discretionary, creator-decided refund — is the tool to reach for. Chargebacks and scams are still possible with any card checkout, so the most useful defense is a concrete brief, a delivery that matches it, and no off-platform extras that blur what the follower bought.

Frequently asked questions

Can a creator offer free revisions on Brillay anyway, outside the platform?

The Custom Work order includes one complete delivery, and delivery completes the order. Free fixes are the creator's call: write them into the correction and revision policy a follower sees before paying, then send any corrected file in the support conversation that opens on the order once it is delivered. If the original delivery missed the agreed brief, the creator can also choose to refund the order.

Does a “0 revisions” marketplace policy carry over to Brillay listings?

Brillay standardizes every custom request listing around one complete delivery. If you compare it with Fiverr, first verify what revision settings Fiverr currently requires or allows. The listing description is still the place to state exactly what's included, so a follower knows before paying that the delivery is final.

Is one-time delivery a problem for higher-priced, multi-part work?

It means the brief has to be more complete before you start, with price, scope and delivery time written down before anyone pays. If you are unsure what to charge, compare effort rather than follower count: $25 can fit a focused portfolio review, while $50 can fit a small custom asset with every included component named upfront. If the follower wants a second version or added work, offer it as a new Custom Work order at your fixed price.

How is this different from a Personalized Video?

A Personalized Video uses one complete video delivery. Check Cameo's current dated official terms before comparing its correction policy with Brillay. Both formats reward getting the brief right the first time, because neither has a second attempt.

Custom Work is one time, no membership. See pricing for the fee breakdown. No monthly fee, you only pay a small platform fee when you get paid. 8% platform fee when a follower pays for work, 5% platform fee on tips and goals. Card processing is separate. If asking followers to pay feels awkward, frame the offer as an optional shortcut for people who already want your focused help, not as a paywall around your free content. Creating a Brillay page is free, with no follower minimum, nothing to apply for, and no approval, so a small audience can test a clearly scoped service. Payouts are available in 41 countries. Create your free Brillay page and scope your first custom request as a single, complete deliverable.