How to Handle Revisions for Personalized Videos

Handle revisions for personalized videos by publishing a fixed revision count before the offer goes live, then re-recording free only when your error made the video miss the follower's written request — a wrong name, an omitted detail, or broken audio. Anything that changes the request afterward — a new tone, an added person — is a new paid order. Personalized Videos let a follower pay upfront for one personalized video for themselves or someone they care about: you set the price and the delivery time, then record it on your schedule.

This policy is one part of selling personalized video messages as a small creator. The full guide covers what to charge, what details to collect, how much time to give yourself, and how to publish the offer.

When should you publish your revision policy?

Set expectations before publishing: state exactly what the follower should request and explain that Personalized Videos include one delivered video. For Personalized Videos or Custom Work, the practical work happens before you hit deliver: clear instructions, a careful read of the request, and a final check of the recording.

Fiverr's Help Center instructs sellers to set a delivery time in days, a revision count, and a price in USD for each Gig package, and states that "Fiverr requires you to offer at least one revision option per package" (Fiverr Help Center, "Creating a Gig"). On your own Brillay page no revision is required by the platform: the brief is collected at checkout and the video is paid for before you record it.

On a Fiverr custom offer the revision count can be set anywhere between 0 and 20 or set to Unlimited, inside a price range of $5 to $20,000 USD and a delivery time of 1 to 90 days (Fiverr Help Center, "Creating and managing custom offers").

Cameo publishes no right to revisions at all: Section 7 ("Fees and Payment") of its Site Terms of Service, last updated May 7, 2025, states that "You may not return or exchange a CAMEO Video and no refunds will be issued" (Cameo Site Terms of Service). The video request lives in your own bio link: one tap from the post they just watched takes a follower straight to your page, not to a marketplace roster.

Section 2 ("CAMEO Videos") of those same terms tells buyers that "the Talent User has sole discretion to determine how to fulfill your request and the content of the CAMEO Video created, and may not follow your request exactly".

Brillay uses a one-delivery model for personalized videos: the price covers one video, and if the follower later spots a mistake, they raise it in a support conversation on that same order, handled under the correction policy you published.

With Personalized Videos, you set the price and delivery time before publishing (Personalized Videos). Custom Work follows the same one-delivery rule, so extra work requires a new paid order.

For a starter Personalized Videos offer, check the name, occasion, requested details, audio, and video before delivering, because the delivered video is the one the order paid for. No follower account is needed: followers pay by card as guests, so show the one-video policy and required request details before they pay.

Selling one video per order, with no redo rounds built into the price, is not a loophole; it is the workflow. Your job is to make the original request specific enough that you can record the right video the first time, and to avoid accepting vague requests that are likely to turn into "can you do it again, but different?"

State the policy plainly in the offer:

One custom video is delivered per order. If you want different details, tone, or length afterward, please place a new order.

That wording is clearer than "revisions available." It tells the follower that the order includes one custom delivery, while changes in taste, scope, tone, or added details belong in a separate order.

What counts as a revision rather than a new request?

On Brillay, the more useful question is whether the issue should be caught before delivery or treated as a new paid request after delivery. A creator error is something you should fix before you deliver the order; a new request adds or changes details, tone, length, or scope after the follower sent the original request.

The line is easiest to manage when the written request is complete before you record. Ask for the recipient name, pronunciation, occasion, must-mention details, and preferred tone in the offer instructions, then record against that written request.

Custom Work needs the same clarity, especially because orders can include follower attachments: the follower can attach up to five files, while you deliver the defined result once as text, files, and/or a link. No follower minimum or platform approval gate is required before you publish a Brillay offer, so the main gate is whether your instructions are clear enough for a clean one-delivery order.

The table below maps common follower messages onto that line: the top three are your mistakes, to catch before delivery or to fix through the order's support conversation if the follower spots one afterward, and the bottom three are new-request territory.

Catch these before delivery when they are your error:

• You misspelled or mispronounced the name even though the follower provided the correct version.
• You skipped a detail clearly included in the original request, such as the school, pet's name, or inside joke.
• The audio or video is genuinely broken, inaudible, corrupted, or cut off.
• You used the wrong occasion, such as saying "happy birthday" for a graduation request.

Treat these as new requests under the stated offer policy:

• "Can you say it again but more excited?" changes the requested tone rather than correcting an objective mismatch.
• "Can you also mention my sister?" adds information that was not in the original request.
• "Can you make it longer?" changes the scope. See how long a shoutout should be if you need to reconsider your standard video length.
• "I want a different version to choose from" requests an additional video rather than a correction.

When the answer is unclear, compare the recording with the original written request before you deliver it. If the video objectively misses that request, fix it before delivery; if it matches the request and the follower later wants different content, apply your published new-request policy.

Clear request fields make that comparison easier. Use instructions for Personalized Video requests to collect names, pronunciations, occasions, required details, and tone before recording. One Brillay link can hold all enabled offers at once, so you can keep Personalized Videos, Custom Work, Paid Questions, Tips, Goals, and Brand Collaboration Inquiries organized on the same creator page without sending followers to separate storefronts.

How should you handle the redo?

Before you deliver, compare the recording with the follower’s written request and re-record any mistake you catch; once you deliver, that video is what the order paid for, and anything the follower flags afterward reaches you in the order's support conversation. Deliver only when the file is the version you want the follower to receive.

Good catch, and thanks for flagging that—I said [error] instead of [correct]. I'll fix that before I deliver the final video.

Fiverr buyers have three days after a delivery to accept it, request revisions, or extend the review, and the system automatically completes the order if none of the three happens (Fiverr Help Center, "The complete guide to your Fiverr order").

That auto-completion window stretches to 14 days on Fiverr Gigs that require shipping, and a delivery the buyer rejects moves the order into an "In Revision" status until the seller re-delivers.

Fiverr milestone orders run a longer clock: clients get 8 days from each milestone delivery to request a revision or accept it, after which the order is marked completed (Fiverr Help Center, "Working with Milestones").

Section 2 of Cameo's Site Terms of Service, last updated May 7, 2025, gives the talent "up to seven days or longer" to fulfill or decline a booking and allows faster tiers such as 24-hour delivery.

When a Cameo booking is canceled or goes unfulfilled inside the timeframe described at checkout, Cameo issues a refund to the payment instrument or a Cameo credit for the value of the purchase, per Section 7 of its Site Terms of Service.

For Personalized Videos, you set a delivery time of up to five days.

That makes the delivery time you published on the offer the delivery time promise a follower can hold you to, and Brillay puts that window under your control at setup — for example, within 3 days.

Fix only the part that is wrong before delivery unless the error requires a complete re-recording — following tips for recording cleaner videos on your phone up front cuts down how often audio or video quality forces a full redo. Do not ask the follower to resubmit information already present in the original request. For broader delivery time planning, see how fast to deliver personalized videos.

If the follower's message changes the original request after delivery, respond just as directly:

That wasn't part of the original request, so it would be a new order rather than a revision. I'm happy to record it if you'd like to place one.

This response is a redirect rather than a rejection: it confirms that the original order was fulfilled while giving the follower a clear way to purchase the additional recording. It does not solve the awkwardness of asking followers to pay for extra work, so use calm, consistent wording and point back to the one-video-per-order policy instead of negotiating case by case.

When is a revision not the right answer?

A revision is the wrong answer when the request breaks your boundaries or sits materially outside the offer you published; recording version three or four does not fix an order that should never have been accepted. Decline the order before delivery instead, then tighten the offer description.

Brillay describes that control plainly: "You can decline and refund it. You're always in control of what you take on" (how Brillay works).

If a refund is approved after a charge, Brillay returns its platform fee on the refunded portion, while Stripe's processing fee is separate and may not be returned.

Refund timing is not something you can promise a follower either, because banks and payment methods control how long a refund takes to appear after it is processed. Clear written instructions and a one-video-per-order policy document what the follower bought.

Set those limits before you publish rather than mid-order. On Brillay, the practical setup question is what you will deliver, how fast, and for what price.

Frequently asked questions

How many revisions should I offer on a personalized video?

A Personalized Videos order covers one delivered video, and changed or added requirements need a new paid order. Fiverr requires at least one revision option on every Gig package and permits 0 to 20 revisions, or Unlimited, on a custom offer. Cameo sits at the other end: Section 7 of its Site Terms of Service, last updated May 7, 2025, grants buyers no return, exchange, or refund on a delivered video.

Do I have to redo a video for free if the follower simply does not like it?

No. Personalized Videos are built around one delivered video, so a follower who wants a different tone, different length, or extra details after delivery should place a new order. Cameo goes further on the same point, telling buyers in Section 2 of its Site Terms of Service, last updated May 7, 2025, that the talent "may not follow your request exactly".

Can I charge for extra revisions?

On Brillay, you handle extra work as a new paid order at your normal price. Fiverr sells extra revisions as one of three main Gig extras, describing it as an option that "lets you offer additional revisions at an extra cost" and that "helps set clear expectations and limits on how many revisions you provide" (Fiverr Help Center, "Managing Gig extras, source files, and shipping"). On Brillay, followers pay upfront and you deliver later.

What if the follower wants a refund instead of a revision?

Followers pay upfront; you can decline a request. If the order has already been charged and you approve a refund, Brillay returns its platform fee on the refunded portion, while Stripe's processing fee is separate. Offer a new paid order when the follower wants new content; decline before delivery when the request should not have been accepted at all, and write those limits into the offer description before you publish.

Brillay's pricing page states it plainly: "No monthly fee, you only pay a small platform fee when you get paid. 8% platform fee when a follower pays for work, 5% platform fee on tips and goals. Card processing is separate." (Brillay pricing). Payouts are available in 41 countries through the creator's own Stripe account inside Brillay. Create your free Brillay page and publish your price and creator-set delivery time before the next Personalized Video request lands.